IdleX Inc. (“IdleX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through idlex.com and our related services (the “Site”), how we use and protect it, and the choices you have — including with respect to text messaging (SMS) communications. By using the Site or providing us your information, you agree to the terms of this Privacy Policy.

1. Who We Are

IdleX Inc. is a company that designs, manufactures, and sells electric auxiliary power unit (eAPU) systems for commercial trucks. Our legal mailing address is:

IdleX Inc.
2000 Pewaukee Rd, Suite D Waukesha, WI 53188

2. Information We Collect

We may collect the following categories of information when you interact with our Site:

• Contact information you voluntarily submit through our forms (such as the Contact page), including name, company name, email address, and phone number.
• Order and account information if you request a quote, place an order, or create an account, such as billing/shipping details and fleet information.
• Communications you send us, including messages, calls, texts, and support requests.
• Usage data collected automatically, such as IP address, browser type, device information, pages visited, and referring URLs, typically via cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support;
• Process quotes, orders, and installation/appointment scheduling;
• Send you requested updates about your order, account, or support ticket — including by text message (SMS), where you have opted in;
• Improve our Site, products, and services;
• Comply with applicable laws and enforce our agreements.

4. Text Messaging (SMS) Program

If you provide your mobile phone number and affirmatively opt in (for example, by checking the SMS consent box on our Contact page), IdleX may send you text messages related to your order status, installation or service appointments, and customer support — a conversational, two-way messaging program. Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at sales@idlex.com.

No mobile opt-in data or consent will be shared with any third party or affiliate for marketing or promotional purposes. All other categories of personal information described in this Policy exclude text message originator opt-in data and consent; this information is not shared with third parties.

5. Cookies and Analytics

Our Site uses cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic (for example, via Google Analytics and Google Site Kit). You can control cookies through your browser settings; disabling cookies may affect Site functionality.

6. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (such as CRM, email, hosting, and forms providers), and as required by law, subpoena, or to protect our rights. As noted above, SMS opt-in data and consent are never shared with third parties for marketing purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw SMS consent at any time (reply STOP). To make a request, contact us using the information in Section 10 below.

9. Children’s Privacy

Our Site and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

IdleX LLC
217 South East First Avenue, Suite 200-47, Ocala, Florida 34471
Email: sales@idlex.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Policy.